Protect yourself from fraud

Protect yourself from fraud

Dear Customer, For us at Jio, your security is always of utmost importance. In recent past, few cases related to Cyber fraud have been reported to us, in which, imposters portray themselves as Jio representatives and insist on getting the information related to your Aadhaar, bank accounts, OTP etc. mainly on pretext of pending eKYC (Know Your Customer). In these fraudulent communications, it is emphasized that if the customer does not submit the documents to complete the eKYC, Jio services will get impacted. Usually a call back number is also mentioned to share the details. When the customer calls on the given number, he/she is asked to install a third party app which allows imposters to take remote access to customer's phone and the bank accounts associated with the device. Please note that Jio never asks you to download any third party app for any kind of activity. In case of any doubt, we recommend you to login to MyJio app and look out for relevant information. Simple steps to help protect you from fraud • Don't click on suspicious links or attachments & never respond to unsolicited emails, messages, or phone calls asking for your personal information • Do not download remote access apps, as fraudsters will get access to all your phone's information • Create unique passwords & PINs for your apps & online accounts and refresh them at regular intervals • Do not share your 20-digit SIM number (mentioned at the back) with anyone • Keep a regular check on your bank statement and report any irregularities to your bank immediately Stay safe, Stay well, Team Jio